Member Stories

My son was in need of a car, his old car broke down unexpectedly and it was very expensive and impractical to repair. He needed a car immediately. A visit to Lōkahi FCU was a great decision. Branch Manager, Shaleia, was very welcoming and treated us like ohana from the very beginning. It was like talking with someone from the old neighborhood. She provided us helpful information and options for a loan that would fit my son’s needs and budget. She made the application process so easy for us, and we were out of there in no time, ready to go car shopping immediately! Shaleia’s accommodating demeanor turned a frustrating and unpleasant situation into a positive experience. Not only did we get a loan at a great rate, we also gained a new friend. Mahalo Shaleia!

I had been trying to sign up for an account online and needed help. I called for help and Kayla answered both times I called in. She was so amazing and very patient with me, she went above and beyond to help me. I am already a happy customer.

I spoke with Patricia over the phone... she was very friendly, calm and most importantly helpful. She listened to my concerns and provided solutions in a pleasant manner. I've never met her in person but I'm sure she provides service with a smile.

Emme in my honest opinion is the best, friendliest, quick and knowledgable teller in Lōkahi FCU. As a customer for 30+ years, she is outstanding.

Gina was an absolute joy to work with. She explained everything she was doing and why. She provided excellent service and it was a complete pleasure.

Gina was very friendly and was able to do a fantastic job with helping me get my debt consolidation loan. Thank you so much, Gina!

Susan made the loan process painless and easy. Excellent service.

Susan guided me through the entire loan refinancing process. Was very clear and patient with me, even when I was late to obtain some documents.

I have had the pleasure of being a Lōkahi FCU member for a little over 7 years and there are a few people who really stand out for making the experience comfortable and just really smooth to deal with. Want to give special thanks to Shirley for perhaps the most streamlined experience ever. Shirley, thank you so much. You are a dream to work with. Wishing Lōkahi FCU and its team full success in its future endeavors. I am happy to be a member of this CU... forever!

Nyla went above and beyond. Nyla is extremely, extremely nice. Nyla provides outstanding customer service. Nyla is always pleasant, polite, and oh my goodness there are no words to explain the outstanding customer service Nyla gives! Nyla is outstanding!!!